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Frequently Asked Questions about Buying Online at Spoilt Gift and Homewares
General
How can I contact Spoilt Gift and Homewares via email?
Send an email to sales@spoiltgiftandhomewares.com.au We aim to reply to all emails within one business day.
What phone number do I call to talk to the Spoilt Gift and Homewares team?
From within Australia please call 03 9663 4444
If you are outside Australia call +61 3 9663 4444
Can all the items available in Spoilt Gift and Homewares Melbourne stores be purchased online?
Yes. If you do not find a product in our online store that you have seen in one of our Melbourne stores, please call 03 9663 4444 or email sales@spoiltgiftandhomewares.com.au to discuss your requirements.
Store Locations in Melbourne
Where are Spoilt Gift and Homeware’s Melbourne stores located?
We have four gift and homeware stores in the Melbourne CBD. View our store locations.
Can I buy my gift online and pick it up at a Spoilt store?
Yes. The order must be placed via phone. Call us on 03 9663 4444 to arrange. Do not place your order online if you would like to pick up your gift.
Your Account and Password
How do I create an account?
Click Register in the top left corner of any page of the Spoilt Gift and Homewares website and complete the online registration form.
How do I recover a lost password for my account?
Click Log In at the top left corner of any page of the Spoilt Gift and Homewares website, click “Forgot password” under Returning Customer and enter your email address to receive your password via email.
Email notification of special offers
Will I receive email notification of special offers?
When you register or buy a product from us, Spoilt will send emails to keep you informed about special offers. You will not receive more than approximately one email per month.
How do I unsubscribe from receiving emails from Spoilt Gift and Homewares?
When you receive an email from us, there will be an Unsubscribe link at the bottom. Click on this link to confirm that you wish to Unsubscribe.
Orders
How can I place an online order with Spoilt Gift and Homewares?
As you select items that you would like to purchase, click “Add to Cart” then you can either select “Continue Shopping” or “Checkout”. Once you proceed to the Check out you will either need to Create an Account or Log In with an existing account and complete the purchase and payment process.
Can I cancel or change my gift order once it is confirmed?
An order can only be changed or cancelled if the items have not been posted. Please call 03 9663 4444 or to discuss your order with one our team.
Payment
What forms of payment are accepted by Spoilt Gift and Homewares?
Spoilt Gift and Homewares accepts Visa and MasterCard.
Delivery
How long will it take for my order to be delivered?
Delivery can take between 3 to 7 working days for addresses within Australia.
What method of delivery is used?
Orders will be delivered by Australia Post. Extra Large items will be delivered via Courier and will be stated in the product description.
What happens if the recipient of my gift is not home when my order is delivered?
If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest Australia post. Please note that we cannot deliver on weekends and public holidays.
What do I do if my delivery does not turn up in the expected timeframe?
We will work with our delivery partners to ensure prompt arrival of your parcel. If you have not received your parcel within in 10 working days, please contact us on 03 9663 4444 and we will endeavour to locate your parcel for you.
Can I have an order delivered to a PO Box address?
Yes we can deliver to a Po Box.
How is the freight cost calculated?
Freight cost is calculated using Australia Post rates as a guide, please refer to our delivey page for more information.
Can I place an order to be delivered outside Australia?
Not at this time.
Out of Stock items
The item I would like to buy is out of stock. How long will it take to come back in stock?
Stock times vary for each item. Call 03 9663 4444 or email sales@spoiltgiftandhomewares.com.au to discuss your requirements, as we may have stock available from one of our retail stores.
Gift Wrapping
Will the gift I purchased be gift-wrapped?
Yes. Free gift-wrapping is included with each order. Spoilt Gift and Homewares takes pride in carefully wrapping and packaging all gifts so that they are not damaged in transit to the end recipient. If an item is damaged in transit, it will be replaced once the damaged item is returned to us.
Can I include a gift card and personalised note with the gift I ordered?
Yes. Gift cards are included free of charge. You are able to personalise a message on the gift card at the time of placing your order in the comments box provided at checkout.
Refund and Exchange
If I am not happy with my order once I receive it, can I get a refund?
Customer satisfaction is important to us. If for any reason you are not pleased with the items purchased online or if it is not what you expected, you have the option of returning the item to us for a full refund of the product price subject to the following conditions:
- If you simply have changed your mind, the refund will be for the product price only and not the postage cost.
- The cost of the return postage is at the customer's expense.
- The items must be returned in original condition and packaging within 14 days of receipt.
What if the item is damaged or faulty?
Spoilt Gift & Homewares carefully checks and packages all products prior to delivery. However if a purchased item is faulty or damaged upon arrival at the delivery address, we are happy to offer a replacement or refund the item at our expense.
Please call 03 9663 4444 or email sales@spoiltgiftandhomewares.com.au to discuss the faulty items and to obtain our reply paid address.
Refunds can only be issued to the credit card that was originally charged.
Security and Privacy
How can I be sure it is safe to shop online with Spoilt Gift and Homewares and that my credit details are secure?
Spoilt Gift & Homewares takes the security of our customers very seriously. We have created a secure ecommerce environment using Secure Sockets Layer technology (SSL). The SSL technology is the industry standard and offers the highest level of encryption available. It ensures your personal information and credit card details are secure and protected. Your credit card details are used for the sole purpose of processing your order and are not stored on our systems.
What customer information does Spoilt Gift and Homewares collect and store?
Spoilt Gift & Homewares will not disclose any personal information about any of our customers to other businesses unless it is necessary to process and dispatch orders.
Personal details provided such as your name, address, email address and the gift recipient information is only collected for the purpose of processing and dispatching your order. If you have chosen to join our mailing list, this information will be used to send you emails about special offers from time to time but will never be given or sold to a third party.
Do you use Cookies?
Yes. When you visit our website the information is collected using a common feature called "cookies".
A cookie is a message given to your web browser by a web server for future use. The next time you come to our site, your browser will send the cookie to the web server. The web server recognises you as having visited the site on a previous occasion and can aid your navigation through the web site.
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. If your browser is set to refuse cookies or you choose not to accept them, certain areas of Spoilt Gift & Homewares web site may not function properly. For more information on cookies, we suggest you visit www.cookiecentral.com.
Still have questions? Contact us and we'll do our best to answer them.
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